Salesforce Agentforce: The Next Era of AI-Powered Customer Engagement
Salesforce’s new Agentforce is not just another chatbot—it is a platform for AI-powered autonomous engagement. Built on the Einstein 1 Platform and natively integrated with Salesforce’s ecosystem, Agentforce enables enterprises to deliver proactive, personalized, and trusted customer experiences at scale. This article explores how Agentforce transforms service from a cost center into a growth driver, why trust is the new differentiator, and how Process Paramarsh can help enterprises adopt it responsibly.